Privacy Policy

1 Introduction

Batik888 ("Platform", "We", "Us", "Our") is committed to protecting the privacy and personal data of every individual who accesses or uses the Batik888 online gaming and sports betting platform at batik888.cam and any associated digital interfaces.

This Privacy Policy ("Policy") sets out in clear terms what personal data we collect, why we collect it, how we use and store it, with whom we may share it, and what rights you have in relation to your data. It applies to all visitors to the Batik888 website, registered account holders, and any individuals who interact with our customer support or promotional communications.

By accessing the Batik888 platform or registering an account, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact us to request account closure.

2 Definitions

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, identification number, contact details, financial data, or any combination of data that could reasonably identify an individual.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means Batik888, the entity that determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" means any third party engaged by Batik888 to process personal data on our behalf, subject to binding contractual and security obligations.
• "Player" / "User" / "You" means any individual who accesses the Batik888 platform, whether as a registered account holder or unregistered visitor.
• "Cookies" means small text files placed on your device by the Batik888 platform or its service providers for the purposes described in Section 9 of this Policy.
• "KYC Data" means identity verification documents and related information collected as part of our Know Your Customer compliance obligations.

3 Personal Data We Collect

Batik888 collects personal data in the following categories, depending on your level of engagement with the platform:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address and mobile phone number
• Residential address
• Username and encrypted password

• Government-issued photo ID (MyKad, Malaysian Driver's Licence, or valid Passport)
• Proof of residential address (utility bill or bank statement dated within three months)
• Selfie photograph holding identity document, where reasonably requested

• Deposit and withdrawal transaction history in MYR
• Payment method identifiers (e.g., registered DuitNow phone number, bank account name, e-wallet ID)
• Account balance and bonus credit history

• Game session history, bet amounts, winnings, and losses
• Sports betting selections and settlement records
• Game preferences and interaction patterns

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and platform navigation data

• Customer support chat and email records
• Feedback, survey responses, and promotion opt-in preferences

4 How We Collect Your Data

Batik888 collects personal data through the following mechanisms:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automatically — through cookies, server logs, and analytics tools when you browse or interact with the Batik888 platform, including session data, page views, and click-stream data.
• From third-party payment providers — transaction confirmation and status data received from payment processors including Maybank, CIMB, Public Bank, Hong Leong, DuitNow, and FPX in connection with deposit and withdrawal processing.
• From identity verification services — where we engage a third-party KYC provider to assist with document authentication, that provider may return structured identity confirmation data to us.
• From fraud prevention and security partners — risk signals and device intelligence data used to protect your account and the platform's integrity.

5 Data Processing & Purpose

The following table summarises how Batik888 uses your personal data and the corresponding purpose for each processing activity:

6 Legal Basis for Processing

Batik888 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing required to perform the services you have contracted with us for, including account management, deposit processing, game delivery, and withdrawal administration.
• Legal obligation — processing required to comply with applicable anti-money laundering (AML), Know Your Customer (KYC), and gaming regulatory requirements, including age verification.
• Legitimate interests — processing necessary for fraud prevention, platform security, responsible gambling monitoring, and the general improvement of our services, where these interests are not overridden by your privacy rights.
• Consent — where you have expressly opted in to receive marketing communications or to participate in optional data collection activities such as surveys. You may withdraw this consent at any time without affecting prior processing.

7 Data Sharing & Third Parties

Batik888 may share your personal data with carefully selected third-party service providers who process data on our behalf, under binding contractual obligations and strict confidentiality requirements. These include payment processors (Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, and licensed e-wallet providers), identity verification providers, platform hosting and infrastructure partners, and customer support tooling providers.

We may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required or permitted to do so — for example, in connection with AML/CTF reporting obligations, fraud investigations, or court orders.

Batik888 does not sell, rent, trade, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. Any data sharing arrangement with third parties is strictly limited to the service delivery purposes described in this Policy.

8 Data Retention

Batik888 retains personal data for as long as necessary to fulfil the purposes described in this Policy, including ongoing compliance with legal, regulatory, and contractual obligations.

As a general principle:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with applicable AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of seven (7) years to satisfy financial record-keeping obligations.
• Customer support communications are retained for three (3) years from the date of the interaction, unless a longer period is required for ongoing dispute resolution.
• Technical and device data collected via cookies and analytics is retained for a maximum of thirteen (13) months before being anonymised or deleted.

Where you request deletion of your personal data and there is no overriding legal obligation to retain it, we will action your request within 30 calendar days of receipt.

9 Cookies & Tracking Technologies

Batik888 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your overall experience. The following cookie categories are used:

• Strictly Necessary Cookies — essential for the platform to function correctly, including session management, login authentication, and security token validation. These cannot be disabled without affecting core platform functionality.
• Functional Cookies — remember your preferences such as language settings, display preferences, and game lobby filters to personalise your experience across sessions.
• Analytics Cookies — collect aggregated, anonymised data about how players navigate and use the platform, used to identify performance issues and improve user experience. No personally identifiable information is included in analytics reports.
• Security Cookies — used to detect and prevent fraudulent activity, bot access, and suspicious login patterns.

You can manage or block cookies through your browser settings at any time. Note that disabling certain cookie categories may affect your ability to use some features of the Batik888 platform.

10 Your Rights

Subject to applicable law and our regulatory obligations, you have the following rights in relation to the personal data Batik888 holds about you:

• Right of Access — you may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification — you may request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction — you may request that we restrict processing of your data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability — where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object — you may object to processing based on legitimate interests, including direct marketing and profiling.
• Right to Withdraw Consent — where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection team at [email protected]. We will acknowledge your request within 72 hours and respond substantively within 30 calendar days.

11 Data Security

Batik888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction:

• All data transmitted between your device and the Batik888 platform is encrypted using 256-bit SSL/TLS technology;
• Account passwords are stored using one-way cryptographic hashing — Batik888 staff cannot view your password in plaintext;
• Access to personal data within Batik888 is restricted on a strict need-to-know basis and subject to role-based access controls;
• Our servers are hosted in secure data centres with physical access controls, redundant infrastructure, and continuous monitoring;
• Regular security audits and penetration testing are conducted to identify and remediate vulnerabilities.

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. Batik888 will never ask for your password through email, live chat, or any other communication channel.

12 Protection of Minors

The Batik888 platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. Our registration process requires date of birth disclosure, and we verify age through our KYC process prior to enabling real-money gaming activity.

If Batik888 becomes aware that personal data has been collected from an individual under the age of 21, we will promptly close the associated account, delete the relevant data (subject to applicable legal retention obligations), and forfeit any associated balances in accordance with our regulatory obligations.

Parents and guardians who are concerned that a minor may have registered on the platform are encouraged to contact our support team immediately at [email protected].

13 Amendments to This Policy

Batik888 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform functionality. Material changes will be communicated to registered Players via the email address associated with their Account, with a minimum of seven (7) days' notice before the revised Policy takes effect.

The current version of this Privacy Policy is always available at batik888.cam/privacy-policy. The Effective Date at the top of this page reflects when the current version was last updated. Continued use of the Batik888 platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Batik888, please contact us through the following channels:

• Data Protection Enquiries: [email protected]
• Live Chat Support: Available 24/7 through the Batik888 platform
• Support Hours: 9AM – 2AM (MYT), Daily for email responses

We are committed to responding to all privacy-related enquiries and data subject rights requests within the timeframes stated in Section 10 of this Policy. For general platform queries, you may also refer to our FAQ page.